Staff Profile

Lauren Ford

Head of Operations

Lauren joined Substance in 2015 as Operations Manager and become Head of Operations in 2018. Previously working in the fashion retail sector for many years, after gaining a BSC degree in Human Sciences Lauren became the Monitoring and Evaluation Officer at Manchester United Foundation working within the departments of education, community cohesion, health, disability and the Girls Football Centre of Excellence. It was this role that first introduced her to the world of monitoring and evaluation, impact measurement and Substance. Throughout her time at MU Foundation, Lauren was also involved with various managerial roles at Manchester United home games as well as football games held at Old Trafford as part of the London 2012 Olympics.

With a keen interest in all aspects of Operations Management and a Prince 2 qualification in Project Management, Lauren leads on managing all day to day business activity, as well as providing managerial support to research and technology projects.

Why Lauren works for Substance

“It’s great to be involved in a busy, growing organisation. My role requires me to be involved in many areas of the business, meaning that It’s never a dull day at Substance Towers!  Away from Substance my interests include fashion, sport, lots of socialising and a very varied taste in all genres of music.”