Staff Profile

Matthew Croston

Customer and Tech Support Executive

Joining Substance in 2016 as an apprentice, Matthew has gone on to develop his skill set significantly and now leads on providing technical support and training for the organisation’s client base. What’s more, Matthew’s knowledge and passion for IT & software development has allow him to become a key liaison to Substances in house tech team. Creating a direct link between the creators and consumers of Substance systems.

Most recently, Matthew has taken over the role of lead training provider for the Views system. A role which has allowed him to travel the country utilizing his knowledge of the system and knack for developing client relations to deliver a great experience for all.

In his free time, Matthew writes, reads and listens to music. He enjoys going to music concerts and festivals as well as playing football and gardening.

Why Matthew works at Substance

Having been hired by Substance as an apprentice, I was keen to progress my career here. Substance has let me develop my customer service skills further and I am now delivering training to our clients. Being an avid Manchester United fan, I enjoy the interest and passion shown by my colleagues towards sport, particularly football. My role as a customer support member for Views is extremely rewarding, I get to help charities that have an impact on our way of life.