Staff Profile

Matthew Croston

Customer Service

Matthew joined the Substance team in 2016, providing support to our customer population. Previously, Matthew worked for a recording/ photography studio in their sales department as well as delivering their customer support. He is currently studying for a Level 3 Apprenticeship in Customer Support, furthering his skills and knowledge of the role. As well as providing this support to our customers, Matthew brings his knowledge and interest in IT and software to work closely with our tech team on Views. In his free time, Matthew writes, reads and listens to music. He enjoys going to music concerts and festivals as well as playing football and gardening.

Why Matthew works at Substance

I have only recently joined Substance and it really is a pleasure working in a team that are so welcoming. Being an avid Manchester United fan, I enjoy the interest and passion shown by my colleagues towards sport, particularly football. My role as a customer support member for Views is extremely rewarding, I get to help charities that have an impact on our way of life.